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Frequently Asked Questions

1. Can I use more than one antivirus software on my computer?
Ans. No. Running more than one antivirus software on a single computer is not recommended.

2. I have set Password Protection in IOKEN antivirus Secure Vault. But I have forgotten my password now. How can I retrieve my password?
Ans. You may contact our technical support team at https://pitambaridigitalcare.com/support.

3. I have lost my Product Key of IOKEN antivirus. How can I get it?
Ans. You may write to support@pitambaridigitalcare.com with the purchase details. We will respond as soon as possible.

4. I want to change my contact details that I provided at the time of registration. How can I do this?
Ans. To update your contact details, send us an email with your current details to support@pitambaridigitalcare.com.

5. For technical support, where should I contact?
Ans. You may contact our technical support team from https://www.pitambaridigitalcare.co.in/support.

6. How do I install IOKEN antivirus?
Ans. You can install IOKEN antivirus using the IOKEN PD or the IOKEN web installer.
          Using IOKEN PD
            1.  Insert the IOKEN antivirus PD in the USB drive.
            2.  Click Install.
            3.  Follow the on-screen instructions.
            Using IOKEN Web Installer
            1. Download the IOKEN antivirus from :
                    IOKEN PRO Link:
                         http://www.pitambaridigitalcare.com/exe/pro/IOKEN%20ANTIVIRUS%20PRO.exe
                    IOKEN PREMIUM Link:
                         http://www.pitambaridigitalcare.com/exe/premium/IOKEN%20ANTIVIRUS%20PREMIUM.exe
                    IOKEN Z+ Link:
                         http://www.pitambaridigitalcare.com/exe/Z+/IOKEN%20ANTIVIRUS%20Z+.exe
            2.  To install IOKEN antivirus, double-click the product setup and then follow the on-screen instructions.
            It is important that you register the product soon after you install it. A subscriber with registered license can use all the features
            without any interruptions, take the updates regularly, and get technical support whenever required.
            To register the product, see How can I register/activate IOKEN antivirus?

7.  How do I uninstall IOKEN antivirus?
Ans. Removing IOKEN antivirus may pose your computer to virus threats. However, if you need to uninstall IOKEN antivirus, follow these steps:
         • If your operating system is Windows 10, select Start > Control Panel. On the Control Panel, click the Programs and Features link. (On other operating
          systems, this may be termed as Program only). On the Programs and Features list, right-click on IOKEN antivirus and select Uninstall.
          • IOKEN antivirus Uninstaller will prompt for the deletion of Reports. If you wish to reinstall IOKEN antivirus after some time, you can clear the Remove
           Report Files option. Otherwise, press OK.
          • After uninstalling, your system will prompt you to restart your system for changes to take effect.
          Note: Uninstalling IOKEN antivirus requires administrative rights.

8.  On which platforms can IOKEN antivirus be installed?
Ans. IOKEN antivirus can be installed on any of the following Windows operating systems —
        Windows 10, Windows 8.1 / Windows 8, Windows 7.

9.  How can I register/activate IOKEN antivirus?
Ans  You can register/activate IOKEN antivirus online while installing the product.
        After the installation, the registration process is completed.

10.  Can I install IOKEN antivirus on another computer?
Ans.  No. One license is valid for one hardware/system only.

11.  Where will I find the Product/License Key of my IOKEN antivirus?
Ans. You can find the Product/License Key in the following way.
                1.  Open IOKEN antivirus Box.
                2.  Open the last page of installation manual.
                3.  Here you find your Product/License key.

12.  When I enter the License.key for re-registering, I get the 'License.key file is invalid' message. What should I do now?
Ans.  This prompt generally appears when you try to re-register/reactivate with previously generated License.key. If you are reactivating the product on the
         same PC or another PC, you need to acquire a new License.key.
         You can contact the seller from whom you have bought IOKEN antivirus or you can contact our technical support team at
         https://www.pitambaridigitalcare.co.in/contactus.

13.  How do I renew IOKEN antivirus?
Ans.  To renew your license of IOKEN antivirus, you need to buy a renewal code from https://www.pitambaridigitalcare.com/ioken-product-renew.

You may also send us an email for renewal to renew@pitambaridigitalcare.com or call us at +91-22-67035555. Alternatively, you can also visit any retailer or dealer of IOKEN product or our IOKEN office.